Legal

Privacy Policy

Last updated: April 2026DRAFT — subject to legal review

1. Introduction

[COMPANY_NAME]("we", "us", "our") operates the MyCargoLens platform at mycargolens.com. This policy describes how we collect, use, and protect your personal information.

By using MyCargoLens, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the platform.

2. Information We Collect

We collect the following categories of information:

  • Account information — your name, email address, and company name provided at registration.
  • Filing data — ISF data, Bill of Lading (BOL) numbers, and other customs information submitted voluntarily for CBP compliance purposes.
  • Usage data — analytics, device information, browser type, IP address, and pages visited, collected automatically to improve the platform.
  • Payment information — billing details are processed by Stripe; we do not store card numbers or full payment credentials on our servers.

3. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain the MyCargoLens platform.
  • Process and transmit ISF and other filings to CBP on your behalf.
  • Send transactional and account-related emails.
  • Improve platform features and user experience.
  • Comply with applicable legal obligations, including CBP recordkeeping requirements.

4. Data Sharing

We share data only with:

  • (a) CBP / U.S. Customs via our certified API partner CustomsCity, as required for ISF filings and regulatory compliance.
  • (b) Stripe for payment processing, subject to Stripe's Privacy Policy.
  • (c) Third parties as required by law, legal process, or government request.

We do not sell or rent your personal information to third parties.

5. Data Retention

Filing data is retained for [RETENTION_PERIOD] after your account is closed, per CBP recordkeeping requirements (19 CFR 163). Account information is deleted upon written request except where retention is required by law.

6. Security

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We maintain access controls, audit logging, and conduct regular security reviews. While we implement industry-standard safeguards, no system is completely secure and we cannot guarantee absolute security.

7. Your Rights

You may request access to, correction of, or deletion of your personal data by emailing [SUPPORT_EMAIL]. We will respond within 30 days. California residents: see the CCPA section below.

8. CCPA Notice (California Residents)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information (we do not sell personal information).

[ADDITIONAL_CCPA_DETAILS — add categories of PI collected, sources, business purposes, and third-party disclosures per CCPA 1798.100 et seq.]

To exercise your CCPA rights, contact us at [SUPPORT_EMAIL].

9. Cookies

We use essential cookies only — for session management and user preferences. We do not use third-party tracking cookies or advertising cookies. You may disable cookies in your browser settings, though some platform features may not function correctly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email to registered users at least 30 days before taking effect. Continued use of the platform after that date constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact:

[COMPANY_NAME]
[ADDRESS]
Email: [SUPPORT_EMAIL]